While there are a number of different reasons one can fail the Know Your Customer (KYC) or Anti-Money Laundering (AML) process, here are a few common reasons:
- Incorrectly entered information: This is the most common reason for failures. Please make sure to use your full legal name, and include a middle name if you have one. If you have a suffix such as "Jr", "II", etc, include it in your "Last Name" field.
- If you recently moved, your updated information may not have propagated in all the databases checks are run against.
- Potential false positives related to AML background checks can occur if correct information is not provided
In the event you fail the KYC / AML check, our Support Team will reach out to you for additional information, including asking for a form of ID so that they can verify all information on the account, and re-run the checks as appropriate.
It is our policy that we do not continue with potential investors that do not fully pass KYC or AML checks, which means if you fail the KYC / AML after manual review, we won’t proceed with your transaction.